Last Updated: June 2026

At The USA Publisher, we strive to provide high-quality publishing, editing, proofreading, formatting, journal support, and related author services. We value transparency and aim to ensure a fair experience for all clients.

Please read this Refund & Cancellation Policy carefully before purchasing any service from our website.

1. General Policy

By placing an order and making payment for any service offered by The USA Publisher, you acknowledge and agree to this Refund & Cancellation Policy.

Because most of our services involve professional consultation, intellectual effort, customized work, and digital deliverables, refunds are subject to the conditions outlined below.

2. Eligibility for Refunds

Before Work Has Started

Clients may request a cancellation and receive a full refund if:

• No work has been initiated on the project.
• No resources have been allocated.
• No consultation, editing, formatting, submission, or publication-related work has commenced.

Approved refunds may be subject to payment gateway and transaction processing fees.

After Work Has Started

Once our team has begun working on your project, a full refund is no longer available.

Refunds, if approved, will be calculated based on:

• Work completed.
• Resources utilized.
• Third-party expenses incurred.
• Administrative and processing costs.

3. Non-Refundable Services

The following services are non-refundable once initiated or delivered:

• Manuscript editing
• Proofreading
• Formatting and typesetting
• Cover design
• DOI registration
• ISBN registration
• Journal submission assistance
• Peer review coordination
• Publication support services
• Indexing submissions
• Website development
• Digital marketing services
• Article processing services
• Custom research assistance
• Any completed consulting or advisory service

4. Author Change of Mind

Refunds will not be issued due to:

• Change of mind.
• Change of publication plans.
• Author's decision to withdraw a manuscript after work has commenced.
• Delays caused by third-party journals, indexing databases, or publishing platforms.
• Rejection by journals or reviewers where submission services were provided as agreed.

5. Third-Party Charges

Certain services involve payments to external organizations, including but not limited to:

• Journals
• DOI agencies
• Indexing databases
• ISBN providers
• Publishing platforms

Any fees paid to third parties are strictly non-refundable once submitted on behalf of the client.

6. Duplicate Payments

If a client accidentally makes a duplicate payment, the excess amount will be refunded after verification.

Refund requests for duplicate payments must be submitted within 30 days of the transaction date.

7. Service Dissatisfaction

If you believe the delivered service does not meet the agreed scope, you must contact us within 7 days of delivery.

We will first attempt to resolve concerns through:

• Revisions
• Corrections
• Additional support
• Clarifications

Refunds will only be considered if a satisfactory resolution cannot be achieved.

8. Refund Processing Time

7–14 business days

Depending on banking institutions, payment processors, and international transaction requirements.

Refunds will be issued through the original payment method whenever possible.

9. Chargebacks and Payment Disputes

Clients agree to contact The USA Publisher before initiating any chargeback or payment dispute.

If a chargeback is filed without first seeking resolution through our support team, we reserve the right to suspend ongoing services until the matter is resolved.

10. Service Delays

Publishing and academic services may involve third-party organizations whose timelines are beyond our control.

Delays caused by:

• Journals
• Publishers
• Reviewers
• Indexing agencies
• DOI providers
• Government agencies

Do not qualify for refunds where The USA Publisher has fulfilled its agreed responsibilities.

11. Force Majeure

The USA Publisher shall not be liable for delays or inability to perform services due to circumstances beyond reasonable control, including:

• Natural disasters
• Internet outages
• Cybersecurity incidents
• Government restrictions
• Labor disputes
• Public health emergencies

12. Contact Us

The USA Publisher

Website: The USA Publisher

Email: support@theusapublisher.com

Subject Line: Refund Request – Order Reference Number

Please include:

• Full Name
• Order Number
• Service Purchased
• Date of Payment
• Reason for Refund Request

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By purchasing any service from The USA Publisher, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.